{"id":1812,"date":"2026-04-28T11:25:46","date_gmt":"2026-04-28T11:25:46","guid":{"rendered":"https:\/\/kiralihost.in\/certinova\/?page_id=1812"},"modified":"2026-05-30T17:16:43","modified_gmt":"2026-05-30T17:16:43","slug":"it-service-management","status":"publish","type":"page","link":"https:\/\/kiralihost.in\/certinova\/it-service-management\/","title":{"rendered":"IT Service Management\u00a0"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1812\" class=\"elementor elementor-1812\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ff6380 e-grid e-con-boxed e-con e-parent\" data-id=\"5ff6380\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-36f95c5 e-con-full e-flex e-con e-child\" data-id=\"36f95c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f88cdd0 e-con-full e-flex e-con e-child\" data-id=\"f88cdd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f69ea4 elementor-widget__width-initial elementor-hidden-mobile elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"9f69ea4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69b65a7 elementor-widget elementor-widget-heading\" data-id=\"69b65a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IT Service Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7006e58 e-con-full e-flex e-con e-child\" data-id=\"7006e58\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f5bf70 elementor-widget elementor-widget-heading\" data-id=\"9f5bf70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Deliver reliable IT services.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2635be e-flex e-con-boxed e-con e-child\" data-id=\"e2635be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3ff1345 e-grid e-con-full e-con e-child\" data-id=\"3ff1345\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-7f219ab e-con-full e-flex e-con e-child\" data-id=\"7f219ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-0af6a66 e-con-full e-flex e-con e-child\" data-id=\"0af6a66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e799e31 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e799e31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a968b4 elementor-widget elementor-widget-heading\" data-id=\"7a968b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a433342 elementor-widget elementor-widget-heading\" data-id=\"a433342\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About ISO 20000 Standard<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75eb6a7 elementor-widget elementor-widget-text-editor\" data-id=\"75eb6a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-69ef167f-98b0-83a7-b904-15bc12410008-27\" data-testid=\"conversation-turn-74\" data-scroll-anchor=\"false\" data-turn=\"assistant\"><div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\"><div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\"><div class=\"flex max-w-full flex-col gap-4 grow\"><div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"294a3bad-db8b-4f1f-bec5-71171db56f49\" data-message-model-slug=\"gpt-5-3\" data-turn-start-message=\"true\"><div class=\"flex w-full flex-col gap-1 empty:hidden\"><div class=\"markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling\"><p data-start=\"0\" data-end=\"271\" data-is-last-node=\"\" data-is-only-node=\"\">ISO\/IEC 20000-1 is an international standard for IT Service Management (ITSM) that provides a structured framework for delivering efficient and reliable IT services. Aligned with ITIL best practices, it helps organizations establish, manage, and continuously improve their service management systems.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-962f0a8 e-con-full elementor-hidden-mobile elementor-hidden-tablet e-flex e-con e-child\" data-id=\"962f0a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-a4fc24d e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"a4fc24d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-703d2e2 elementor-widget elementor-widget-image\" data-id=\"703d2e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/images.openai.com\/static-rsc-4\/98Rp4dfP0wlWg1HjcmqWh1d7WlTXBM1fxw9M2Z1hDUSAVHq2n_D1tcu_NFS_A41MsaFt_YbI01Bbw7hMJw2KeqYgZOoXI1erlg-PnR0kHUGH7x-AGXJklzx55VaA5dwqjFzzlgccoeziABYWZN-vhQXtBjp4c85-XPVlbJxeNxJ0UFBZjUTpXjjii4vWVGtT?purpose=fullsize\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-090d5b3 e-con-full e-flex e-con e-child\" data-id=\"090d5b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1de83a8 elementor-widget elementor-widget-heading\" data-id=\"1de83a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why Use &amp; Key Benefits<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9798f21 e-grid e-con-full e-con e-child\" data-id=\"9798f21\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8fbb544 e-con-full e-flex e-con e-child\" data-id=\"8fbb544\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6f33f30 e-con-full animated-left-border e-flex e-con e-child\" data-id=\"6f33f30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67be933 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"67be933\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Service Reliability\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-18a67a3 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"18a67a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-[#475569] leading-relaxed mb-6\">Deliver consistent, reliable IT services with improved performance and stability.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab223bf e-con-full e-flex e-con e-child\" data-id=\"ab223bf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-3933f8c e-con-full animated-left-border e-flex e-con e-child\" data-id=\"3933f8c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2c1646 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"c2c1646\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Business Alignment<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11d2d59 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"11d2d59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-[#475569] leading-relaxed mb-6\">Align IT services with business objectives for better efficiency and outcomes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84d8726 e-con-full e-flex e-con e-child\" data-id=\"84d8726\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-40c8aba e-con-full animated-left-border e-flex e-con e-child\" data-id=\"40c8aba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8dc8f65 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"8dc8f65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">IT Process Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a5adf8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8a5adf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-[#475569] leading-relaxed mb-6\">Improve incident, problem, and change management with\u00a0 controlled processes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb2af74 e-con-full e-flex e-con e-child\" data-id=\"cb2af74\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-24a4174 e-con-full animated-left-border e-flex e-con e-child\" data-id=\"24a4174\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c5d6acd elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"c5d6acd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Client Confidence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76fe843 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"76fe843\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-[#475569] leading-relaxed mb-6\">Demonstrate ITSM maturity to clients and build strong trust and credibility.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0551e13 e-con-full e-flex e-con e-child\" data-id=\"0551e13\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4f92eb7 e-con-full animated-left-border e-flex e-con e-child\" data-id=\"4f92eb7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0c1405 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"e0c1405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cost Efficiency<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5ff079 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c5ff079\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"text-[#475569] leading-relaxed mb-6\">Reduce IT costs and downtime through better planning and resource management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1173023 e-grid gr-grid-pattern e-con-boxed e-con e-parent\" data-id=\"1173023\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1d6a627 e-con-full e-flex e-con e-child\" data-id=\"1d6a627\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-965b20e e-con-full e-flex e-con e-child\" data-id=\"965b20e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a412405 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a412405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a18e39 elementor-widget elementor-widget-heading\" data-id=\"3a18e39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Key Overview<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c97b768 elementor-widget elementor-widget-heading\" data-id=\"c97b768\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Highlights<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c503d64 elementor-widget__width-initial elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"c503d64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Aligned with ITIL framework<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Covers full IT service lifecycle<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> Service level and supplier management<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"> Continual improvement of IT operations<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8zm0 448c-110.5 0-200-89.5-200-200S145.5 56 256 56s200 89.5 200 200-89.5 200-200 200z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Recognized by global IT outsourcing clients<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-447c316 e-con-full e-flex e-con e-child\" data-id=\"447c316\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-141049f e-con-full e-flex e-con e-child\" data-id=\"141049f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54c1ff1 elementor-widget elementor-widget-image\" data-id=\"54c1ff1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"360\" height=\"360\" src=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/1.png\" class=\"attachment-large size-large wp-image-1682\" alt=\"\" srcset=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/1.png 360w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/1-300x300.png 300w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/1-150x150.png 150w\" sizes=\"(max-width: 360px) 100vw, 360px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7f7605f dot-pattern-light img-eq e-flex e-con-boxed e-con e-parent\" data-id=\"7f7605f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-88348d1 e-con-full e-flex e-con e-child\" data-id=\"88348d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1fa06fb e-grid e-con-full e-con e-child\" data-id=\"1fa06fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-87f457a e-con-full e-flex e-con e-child\" data-id=\"87f457a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b646318 e-con-full e-flex e-con e-child\" data-id=\"b646318\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1555b5e elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1555b5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e28d9b0 elementor-widget elementor-widget-heading\" data-id=\"e28d9b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Industry Applications<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac7dfd5 elementor-widget elementor-widget-heading\" data-id=\"ac7dfd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Industries Where It's Used<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d6aa14 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-id=\"6d6aa14\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8503091 e-grid e-con-full e-con e-child\" data-id=\"8503091\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-edbccfd e-con-full animated-left-border e-flex e-con e-child\" data-id=\"edbccfd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-235cfc8 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"235cfc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"2000\" height=\"1000\" src=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/62be2287285099f561a48ee2_IT-services-.jpg\" class=\"attachment-full size-full wp-image-1894\" alt=\"\" srcset=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/62be2287285099f561a48ee2_IT-services-.jpg 2000w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/62be2287285099f561a48ee2_IT-services--300x150.jpg 300w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/62be2287285099f561a48ee2_IT-services--1024x512.jpg 1024w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/62be2287285099f561a48ee2_IT-services--768x384.jpg 768w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/62be2287285099f561a48ee2_IT-services--1536x768.jpg 1536w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">IT Services<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6bbaa07 e-con-full animated-left-border e-flex e-con e-child\" data-id=\"6bbaa07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b3b05a elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"8b3b05a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"800\" height=\"450\" src=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/is-a-managed-service-provider-right-for-your-business.jpg\" class=\"attachment-full size-full wp-image-1893\" alt=\"\" srcset=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/is-a-managed-service-provider-right-for-your-business.jpg 800w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/is-a-managed-service-provider-right-for-your-business-300x169.jpg 300w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/is-a-managed-service-provider-right-for-your-business-768x432.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Managed Service Providers<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69417db e-con-full animated-left-border e-flex e-con e-child\" data-id=\"69417db\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a4c4279 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"a4c4279\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1435\" src=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/phone-that-has-blue-background-with-white-line-scaled-1.jpg\" class=\"attachment-full size-full wp-image-1892\" alt=\"\" srcset=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/phone-that-has-blue-background-with-white-line-scaled-1.jpg 2560w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/phone-that-has-blue-background-with-white-line-scaled-1-300x168.jpg 300w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/phone-that-has-blue-background-with-white-line-scaled-1-1024x574.jpg 1024w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/phone-that-has-blue-background-with-white-line-scaled-1-768x431.jpg 768w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/phone-that-has-blue-background-with-white-line-scaled-1-1536x861.jpg 1536w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/phone-that-has-blue-background-with-white-line-scaled-1-2048x1148.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Telecom<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e4e8b73 e-con-full animated-left-border e-flex e-con e-child\" data-id=\"e4e8b73\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52aa69d elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"52aa69d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1020\" src=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Banner-Image-Cloud-Computing-in-Digital-Transformation.jpg\" class=\"attachment-full size-full wp-image-1884\" alt=\"\" srcset=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Banner-Image-Cloud-Computing-in-Digital-Transformation.jpg 1920w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Banner-Image-Cloud-Computing-in-Digital-Transformation-300x159.jpg 300w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Banner-Image-Cloud-Computing-in-Digital-Transformation-1024x544.jpg 1024w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Banner-Image-Cloud-Computing-in-Digital-Transformation-768x408.jpg 768w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Banner-Image-Cloud-Computing-in-Digital-Transformation-1536x816.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Cloud Computing<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-973da1a e-con-full animated-left-border e-flex e-con e-child\" data-id=\"973da1a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28b6a63 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"28b6a63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"882\" height=\"494\" src=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/BPO-vs-KPO-wAnywhere.png\" class=\"attachment-full size-full wp-image-1882\" alt=\"\" srcset=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/BPO-vs-KPO-wAnywhere.png 882w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/BPO-vs-KPO-wAnywhere-300x168.png 300w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/BPO-vs-KPO-wAnywhere-768x430.png 768w\" sizes=\"(max-width: 882px) 100vw, 882px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">BPO\/KPO<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6611e86 e-con-full animated-left-border e-flex e-con e-child\" data-id=\"6611e86\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4667240 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"4667240\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"427\" src=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Top-6-Software-Development-Methodologies.jpg\" class=\"attachment-full size-full wp-image-1881\" alt=\"\" srcset=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Top-6-Software-Development-Methodologies.jpg 800w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Top-6-Software-Development-Methodologies-300x160.jpg 300w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Top-6-Software-Development-Methodologies-768x410.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Software Development<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-057ef7c e-con-full animated-left-border e-flex e-con e-child\" data-id=\"057ef7c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0295799 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"0295799\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1500\" src=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Types-of-Data-Centers-Center-Type-Datacenter.jpg\" class=\"attachment-full size-full wp-image-1880\" alt=\"\" srcset=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Types-of-Data-Centers-Center-Type-Datacenter.jpg 2000w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Types-of-Data-Centers-Center-Type-Datacenter-300x225.jpg 300w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Types-of-Data-Centers-Center-Type-Datacenter-1024x768.jpg 1024w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Types-of-Data-Centers-Center-Type-Datacenter-768x576.jpg 768w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Types-of-Data-Centers-Center-Type-Datacenter-1536x1152.jpg 1536w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Data Centers<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a2acf4c e-con-full animated-left-border e-flex e-con e-child\" data-id=\"a2acf4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b38f87e elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"b38f87e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1360\" height=\"1020\" src=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Mastercard-feature.jpg\" class=\"attachment-full size-full wp-image-1879\" alt=\"\" srcset=\"https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Mastercard-feature.jpg 1360w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Mastercard-feature-300x225.jpg 300w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Mastercard-feature-1024x768.jpg 1024w, https:\/\/kiralihost.in\/certinova\/wp-content\/uploads\/2026\/04\/Mastercard-feature-768x576.jpg 768w\" sizes=\"(max-width: 1360px) 100vw, 1360px\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Banking IT<\/h3><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>IT Service Management Deliver reliable IT services. Our Services About ISO 20000 Standard ISO\/IEC 20000-1 is an international standard for IT Service Management (ITSM) that provides a structured framework for delivering efficient and reliable IT services. Aligned with ITIL best practices, it helps organizations establish, manage, and continuously improve their service management systems. Why Use [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1812","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kiralihost.in\/certinova\/wp-json\/wp\/v2\/pages\/1812","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kiralihost.in\/certinova\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kiralihost.in\/certinova\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kiralihost.in\/certinova\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kiralihost.in\/certinova\/wp-json\/wp\/v2\/comments?post=1812"}],"version-history":[{"count":58,"href":"https:\/\/kiralihost.in\/certinova\/wp-json\/wp\/v2\/pages\/1812\/revisions"}],"predecessor-version":[{"id":5853,"href":"https:\/\/kiralihost.in\/certinova\/wp-json\/wp\/v2\/pages\/1812\/revisions\/5853"}],"wp:attachment":[{"href":"https:\/\/kiralihost.in\/certinova\/wp-json\/wp\/v2\/media?parent=1812"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}